Your privacy is important to us.
What Information Do We Collect?
We collect information in two ways: information you provide and information we get from your use of this site. If you send a message via one of our inquiry or contact forms, we will collect your name, email, phone number, and information you place in the other message fields.
When you sign up to purchase a product directly from our website, we collect your name, email address, IP address, mailing address, credit card information, and other information necessary to process your transaction and deliver your services. If you choose to pay via PayPal, your credit card information and/or banking account information is held by PayPal, and we do not have access to those numbers. If you pay via credit card directly, your credit card information is held by us through Stripe Payments.
We may collect other personally identifying information about your transaction in a non-identifiable format and combine it with other non-identifiable information, to be analyzed only at an aggregate level, such as through website analytics services. We will use anonymized data from your account to improve the service for all customers.
We collect non-identifiable personal information through the use of “cookies.” A cookie is a small data file that a website can transfer to your hard drive through your browser. The cookie is then stored on your computer as an anonymous tag. You can set your browser to notify you if cookies are received. If you choose to set up your browser to not accept cookies, you may have issues using our shopping cart system.
How Do We Use Your Information?
If you purchase products on our site, we use your mailing address to ship you the products, and your phone number to process your transaction. We may use your phone number and/or email to contact you about your order.
If you fill out an inquiry or contact form, we use your information to respond to you when you contact us. We may use your name and email to send you periodic emails, such as occasional business announcements and updates.
Do We Respond to Do Not Track Signals?
Do Not Track is a privacy setting you can change in your website browser, so your activities cannot be tracked from website to website. We do not respond to ‘Do Not Track’ signals in browsers, because we do not track your activities across different websites.
How Do You Unsubscribe?
If at any time you would like to unsubscribe from receiving future emails, we include the one-step unsubscribe instructions at the bottom of each email.
How Do We Protect Your Information?
LOTUS&ASH LLC uses various security measures to maintain the safety of your personal information, including hosting your data on a secure server and/or using a third-party password-protected, secure service.
We will not trade, share, or sell your information to any other company, except that we do share your information with specific third parties who assist us in taking care of you. We will also release your information as required by law and if necessary to protect our legal rights and/or to comply with a judicial proceeding or court order, to prevent abuse of our website, or to prevent threats to others or illegal activities.
Any third-party secure service we use will keep your information, and will not contact you directly. Billing and payment are encrypted whenever transmitted or received online. This service keeps your information confidential, will not sell or share your information, and will not contact you directly.
We retains all information provided to us or collected for a period of [INSERT NUMBER OF YEARS].
Information Regarding Children
LOTUS&ASH LLC complies with the regulations of the Children’s Online Privacy Protection Act (COPPA). We do not collect any information from anyone under 13 years of age. This website, products, and services are not directed to people who are under 13 years of age. Please notify us at [INSERT SUPPORT EMAIL] if you are a parent whose child has provided us with personally identifying information, and we will delete such information from our files.
Other Legal Information & Questions